Process automation is the use of software to automate a business process. By using technology to complete repetitive tasks, you can save time and money while also ensuring that your employees are not performing work that doesn’t need to be done. This article will discuss what process automation is, why it’s important for your organization, and how you can implement it within your own business.

What is Process Automation?

Process automation is the use of software to complete a task. This can be used in a variety of ways, from automating manual tasks to helping manage large volumes of data. Process automation can make processes more efficient and reliable, while reducing costs and freeing up time for higher-value work.

Process automation is often confused with operational technology (OT), which refers specifically to hardware-based solutions that monitor processes in real time. Process automation has no physical components; it’s all software driven!

Why is Process Automation important?

Process automation is a powerful tool that can help you reduce costs, increase customer satisfaction and employee satisfaction, improve regulatory compliance and even ensure business continuity.

Here’s how:

  • Process automation reduces cost by automating repetitive manual tasks that take up valuable time and resources. This results in free employees who are able to focus on higher-value activities such as strategic planning or other initiatives that have a bigger impact on your organization’s bottom line.
  • Process automation allows for increased customer satisfaction because customers expect fast responses from companies today–and if there’s no one available to answer calls or chat with them online during peak hours because everyone is busy performing manual tasks instead of being freed up by technology-enabled processes like those enabled by process automation software (PA), then chances are good your company will lose some key opportunities when it comes down to it!

How do you implement process automation?

The first step in implementing process automation is to define the process. This can be as simple as asking yourself: “What do I want to accomplish?” and then listing out all of the steps involved in getting there.

Once you’ve identified all of your steps, make a map of how they fit together and identify potential points where automation would be helpful. For example, if some part of your journey involves updating information in multiple places or sending emails back-and-forth between people (or even machines), consider automating those parts with apps like Zapier or IFTTT!

Once you’ve decided which steps should be automated, create a plan for how exactly those processes will work–who does what when? Is there anything unique about this particular workflow? In addition to automating it yourself using an app like Zapier or IFTTT!, consider whether there are any tools available from vendors like Salesforce that could handle some aspects better than what you’re setting up yourself!

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The benefits of process automation.

A process automation system can help your business improve productivity, reduce costs and increase efficiency. It will also help you provide better customer service and reduce human error.

The benefits of a process automation system include:

  • Improved productivity – By automating your processes, you’re freeing up employees’ time so they can focus on higher value activities that add more value to the company. This means they’ll be able to work faster while still maintaining or improving quality standards. It also reduces errors by eliminating manual data entry errors caused by human error (which is inevitable when humans are involved).
  • Reduced costs – Since a good process automation system has been built with scalability in mind from day one (or close enough), this means that as your organization grows over time so does its ability to scale with it without having any additional cost implications due to software upgrades or hardware replacements etcetera

Process Automation can help make processes more efficient and reliable, while reducing costs and freeing up time.

As a business owner, you want to make sure that your processes are as efficient and reliable as possible. Process Automation can help make them that way by reducing human error, cutting down on time spent on repetitive tasks, improving quality while reducing costs and freeing up employees’ time so they can focus on other important things.


This article has explored the benefits of process automation, as well as some of its most common uses. If you’re looking for an efficient way to improve your business processes or streamline your operations, then process automation may be the answer.